Privacy policy

Privacy Policy


Madhukunj (operated by M/S Shri Balaji Incense Industries) respects your privacy. This policy explains what personal data we collect, why, and how it's handled, in line with India's Digital Personal Data Protection Act, 2023.


Information we collect


When you browse or order from this site, we may collect: your name, phone number, email address, shipping and billing address, order history, and payment confirmation details. We do not collect or store your card, UPI, or bank details directly — payments are processed by Razorpay.


How we use your information


To process and deliver your order, communicate order updates, respond to enquiries (including via WhatsApp), and improve the site. We do not sell your personal data.


Who we share data with


Limited data is shared with the third parties needed to fulfil your order and run this store:

  • Razorpay, to process payments and Cash on Delivery orders
  • - Shiprocket, to ship your order and provide tracking
  • - WhatsApp/Meta, only if you choose to contact us or place an order via our WhatsApp chat
  • - Shopify, our e-commerce platform provider, which processes data on our behalf to run this store

We do not share your data with anyone else for marketing or unrelated purposes.

 

Cookies

 

This site uses cookies for cart functionality, analytics, and to remember your preferences. You can control cookies through your browser settings; a consent banner on this site lets you manage non-essential cookies.

 

Data retention

 

We retain order and account data for as long as needed to fulfil orders, meet tax and accounting obligations, and resolve disputes, after which it is deleted or anonymised.

 

Your rights

 

Under the DPDP Act, 2023, you can request access to, correction of, or erasure of your personal data, and can withdraw consent for its processing (subject to what's needed to complete an existing order). To exercise these rights, contact our grievance officer below.

 

Grievance officer / Data protection contact

 

Madhukunj (M/S Shri Balaji Incense Industries)

Janla Industrial Estate, At/Po — Janla, Dist. Khurda, Odisha, India

Email: shopify.madhukunj@gmail.com

Phone: +91 90400 08686

 

Changes to this policy

 

We may update this policy from time to time; changes will be posted on this page.