Terms of service

Welcome to Madhukunj, operated by M/S Shri Balaji Incense Industries ("we," "us," "our"). By accessing or ordering from this website, you agree to the terms below. If you do not agree, please do not use this site.

Products and pricing

All products are subject to availability. Prices are listed in INR and include applicable taxes unless stated otherwise. We reserve the right to correct pricing errors and to modify, discontinue, or limit quantities of any product without prior notice.

Orders and payment

Orders are confirmed once payment is received or, for Cash on Delivery orders, once the order is placed. Payments are processed through Razorpay; we do not store your card or UPI credentials. We reserve the right to cancel any order suspected of fraud or error, with a full refund where payment has already been made.

Shipping and delivery

Orders are shipped via our logistics partner (Shiprocket) to addresses within India. Delivery timelines shown at checkout are estimates and can vary due to courier delays, weather, or regional restrictions outside our control.

Intellectual property

All content on this site — including product names, images, logos, and text — belongs to Madhukunj / Shri Balaji Incense Industries and may not be reproduced without written permission.

Limitation of liability

We are not liable for indirect, incidental, or consequential damages arising from the use of this site or our products, to the extent permitted by Indian law.

Governing law

These terms are governed by the laws of India, with courts in Odisha having jurisdiction over any dispute.

Grievance officer

In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and applicable Indian law, grievances may be addressed to:

Grievance Redressal Officer: Priyanka Patnaik, +91 99379 64008

Madhukunj (M/S Shri Balaji Incense Industries)

Factory: 502/1156, Ogalpada, Janla Industrial Estate, At/Po Janla, Dist. Khordha, Odisha – 752054, India

Office: Nuasahi, Siripur Nuasahi Baramunda, near City Womens College, Bhubaneswar, Odisha – 751003, India

Email: info@madhukunj.com

Phone: +91 90400 08686